Analisis Peningkatan Kinerja Karyawan Melalui Pelatihan dan Pengembangan pada Bank Muamalat Cabang Medan Balai Kota

Abstract

Analysis of employee performance improvement through training and development at Bank Muamalat Medan City Hall Branch. Analysis of Asmawarna Sinaga and Anjur Perkasa Alam. Work is one form of worship performed in the world. Working with the right work ethic according to Islamic teachings is an absolute requirement to achieve happiness in this world and the hereafter. Because, using good ethics can increase work morale which has an effect on increasing work productivity. Training and development is a process to train new employees or employees who will get a new placement with the basic skills needed to carry out their work and the focus of the training is on the current job. Meanwhile, for the long-term nature and aimed at developing the ability of employees for the tasks to be faced in the future, it is called development. The research design uses a qualitative approach. While the data analysis technique uses content analysis and interactive methods consisting of data reduction, data collection, data presentation and drawing conclusions. The results of this study indicate that the Branch Head and Employees of Bank Muamalat Medan City Hall are very good, friendly, polite and thorough. The way employees work in improving service quality is very good. Customer response is also very good.