Arifiyanti Ananda PutriN. Pengaruh Kualitas Pelayanan terhadap Kepuasan Penumpang Maskapai Penerbangan Batik Air di Yogyakarta International Airport Proposal Penelitian. reslaj [Internet]. 16Aug.2022 [cited 15Nov.2024];5(1):252-9. Available from: https://journal.laaroiba.com/index.php/reslaj/article/view/1418